Cancellation Policy

At EC Fashion, we understand that sometimes plans change. Our Cancellation Policy outlines the process for canceling an order and any conditions that may apply.

1. Order Cancellation

  • Timeframe for Cancellation: You may cancel your order within 24 hours of placing it by contacting us at sales.ecfashion@gmail.com or by calling +1 518-510-4696. Please provide your order number and details to expedite the process.
  • Cancellation Requests After 24 Hours: If you wish to cancel your order after the 24-hour window, we will do our best to accommodate your request; however, we cannot guarantee cancellation if the order has already been processed or shipped.

2. Refunds for Canceled Orders

  • If your order is successfully canceled within the specified timeframe, a full refund will be processed to the original payment method.
  • Refunds may take 5-7 business days to appear in your account, depending on your bank or payment provider.

3. Modifications to Orders

  • If you would like to make changes to your order (such as updating shipping information or modifying items), please contact us as soon as possible. Changes can only be made if the order has not yet been processed.

4. Contact Us

  • For any questions or to initiate a cancellation, please reach out to us:

Thank you for choosing EC Fashion. We appreciate your understanding and support!